Shipping Policy

Processing Times

Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be fulfilled the next business day. Once shipped, you’ll receive a tracking link via email.

Shipping Rates & Delivery Times

Canada

Economy Shipping (Free) — 6–10 business days on orders $300 CAD and up
Standard Shipping – $25 CAD — 6–10 business days

United States

Express Shipping – $15 USD — 1–2 business days
Standard Shipping – $10 USD — 3–4 business days
Free Standard Shipping — 3–4 business days on orders $300 USD and up

All delivery times are estimates and may vary due to carrier delays or seasonal volume.

Duties & Taxes

All applicable duties and taxes are calculated at checkout to ensure a seamless delivery experience with no additional fees upon arrival.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking updates to appear.

Lost or Stolen Packages

CCIETY is not responsible for packages lost or stolen after being marked as delivered. We recommend ensuring your delivery address is secure. If your package cannot be located, please reach out to the carrier directly or contact us at info@cciety.com for assistance.

Returns & Exchanges

We want you to love your purchase. If something isn’t right, you can submit a return or exchange within 30 days of receiving your order through our Returns Portal powered by Redo.

Start your return here:
👉 Submit a Return